Infiniti Medical Clinic | NW Calgary
Virtual Care & Telemedicine in NW Calgary
Virtual care may allow you to speak with a physician remotely for selected non-emergency concerns. A physician will determine whether your concern can be assessed virtually or requires an in-person visit.
Appointment availability and format must be confirmed with the clinic.
A clear first step
Virtual care for selected non-emergency concerns
Infiniti Medical Clinic offers virtual-care options for patients in NW Calgary when a concern can be assessed safely without a physical examination. Clinic staff can explain available appointment formats, and the physician may recommend in-person care, testing, referral, or another appropriate service when needed.
When virtual care may be appropriate
- Follow-up for a previously assessed concern
- Certain test-result or treatment-plan reviews
- Medication questions or renewals, when appropriate
- Monitoring of some stable chronic conditions
- Selected non-urgent symptoms
- Referral or investigation planning
When an in-person visit may be needed
- New or worsening symptoms needing examination
- Injuries, significant pain, or breathing concerns
- Symptoms requiring urgent examination
- Skin or pediatric concerns needing examination
- Forms, prescriptions, or treatments requiring assessment
- Any concern that cannot be assessed adequately remotely
Simple and private
How virtual care works
STEP 1
Call the clinic
Tell staff the general type of appointment you need.
STEP 2
Confirm suitability
Staff can confirm whether a telephone appointment is available. An in-person visit may still be recommended.
STEP 3
Prepare
Have your Alberta health card, medication list, pharmacy information, and relevant home readings ready.
STEP 4
Attend privately
Be available by phone at the scheduled time in a quiet, private location.
STEP 5
Review next steps
The physician may recommend follow-up, testing, referral, a prescription when appropriate, or in-person care.
Before the appointment
Prepare for your virtual visit
Having the right information nearby can help the physician understand your concern and decide on appropriate next steps.
- Alberta health card
- Current medication list
- Pharmacy name and contact information
- Relevant home readings, when available
- A quiet, private place for the appointment
Virtual care is not an emergency service
Call 911 or go to the nearest emergency department for a medical emergency. For non-emergency health advice in Alberta, call Health Link at 811.
Common questions
Virtual care FAQs
Can I get a prescription?
Possibly, when clinically appropriate. A virtual visit does not guarantee a prescription or renewal, and some requests require an in-person assessment.
Can tests or referrals be arranged?
Yes, when medically appropriate. The physician may require an examination or additional information first.
Are virtual appointments by phone or video?
Infiniti Medical Clinic currently provides virtual-care appointments by telephone. Video visits are not offered.
What if I cannot be assessed virtually?
The physician may recommend an in-person appointment, testing, urgent care, or another appropriate service.
Infiniti Medical Clinic
Call to confirm Telephone Appointment Availability
Call the clinic to ask about availability for a telephone appointment.
#10 – 12432 Symons Valley Rd NW
Calgary, AB T3P 0A3
Do not send personal health information, appointment requests, or medical questions through regular email.